
2022 J.D. Power Tech Experience Index: Hyundai Dominates, Overall Satisfaction DwindlesK, Vehicle technologies can play a significant role in a shopper’s decision, but according to JD Power’s 2022 American Technology Experience Index study released today, they can also lead to buyer’s remorse. While some brands and technologies posed few problems for new owners, others failed to satisfy customers. With a higher overall industry average score, indicating progress, the top performing brands remained largely consistent.
ranking

- Composition: 643
- Cadillac: 584
- Mercedes-Benz: 539
- Hyundai: 534
- Volvo: 526
- BMW: 516
- Land Rover: 509
- Kia: 495
- Infiniti: 492
- Lexus: 491
- Jaguar: 488
- Buick: 482
- GMC: 482
- Lincoln: 482
- Subaru: 482
- RAM: 475
- Chevrolet: 471
- Acura: 470
- Nissan: 465
- Toyota: 465
- Dribbling: 464
- Mitsubishi: 464
- Jeep: 463
- Volkswagen: 456
- Audi: 454
- Alfa Romeo: 447
- Mini: 447
- Ford: 444
- Porsche: 439
- Chrysler: 429
- Honda: 429
- Mazda: 387
- Tesla: 681 (not eligible for ranking)
- Polestar: 608 (not eligible for ranking)
Improving premium brands, declining mass market results

The key to technological satisfaction

EV Tech: Required but not easy to use

Unlike the above technical features, it was in-car fingerprint scanner technology Not Good reception. Hyundai has implemented the technology for the first time overseas, and it can be found on select US models including the Genesis and all-electric. Select Mercedes-Benz models, including the S-Class and C-Class, also use fingerprint scanners.
According to JD Power, owners have experienced problems with the scanner’s functionality, but the study did not specify the nature of the frustrations. It’s possible that some owners were simply unwilling to set up and use the feature; As the technology is not yet widely available, a small sample size of respondents may also have contributed to the poor results.
Technical tutorial can help
